Today’s massive failure at Skype makes me want my analog rotary phone. I’m forgiving of most technical glitches and have come to rely on Skype for most of my work calls. This morning, Skype made me late to my regular morning conference call. An inconvenience that I’m not going to forget easily. I’m sure there was some chat that I sent off to the ether this morning, too.
What’s most annoying is that Skype says they will be offline for up to 24 hours! That’s outrageous in this day and age of hot-swappable server hard discs. Are they saying that they are not prepared to rollback to an earlier server version? What kind of IT best practices are they following?
Will I continue to use Skype? I don’t know. I have plenty of frustrations with Skype that range from unpredictable call quality to automated phone systems not recognizing (or misrecognizing) numbers from Skype’s dial pad. Then there’s the issue of constantly upgrading to newer, more secure versions. What a pain!
For now, it’s a cell phone and Yahoo IM world for me. Maybe it will stay that way.